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What happens to RMAs when you downgrade your account?
You may need to downgrade your account to a shipping-only plan like our Advanced subscription. In those cases, you may lose access to the Return Merchandise Authorization (RMA) feature. Check out the...
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Who are Ordoro’s discounted shipping carriers?
Your Ordoro subscription includes unlimited shipping labels if created via Ordoro’s discounted carrier programs. This article explains which shipping carriers are included. If your shipping provider...
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What are the 2023 subscription options?
Effective January 1, 2023, Ordoro updated our subscription plans. We’ve moved to a modular approach so customers can add the features they need and skip the ones they don’t. See below for details....
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How do I change my billing email?
Whenever Ordoro charges your credit card (either for your monthly subscription or postage purchases), you’ll receive an email with a receipt. See below for updating the email that receives billing...
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How do I cancel my Ordoro account?
It’s so hard to say goodbye, but we understand you may need to cancel for business or personal reasons. If you’ve decided it’s time to close your Ordoro account, please follow the steps below. Topics...
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Where do I find my past monthly subscription fees and charges from Ordoro?
You can download a CSV file to view your previous billing history (subscription fees and USPS postage charges). 1. Click on your Company Name -> Account Settings. 2. Go to Billing. 3. Click Export...
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Which orders have Ordoro’s insurance applied?
Discover how you can save on shipping insurance with Ordoro’s Shipsurance! After applying Ordoro’s discounted shipping insurance to your order, you can access it via multiple viewing options. NOTE:...
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How do I get charged for Shipsurance insurance?
Ordoro compiles all orders with Shipsurance in the last 24 hours. Then, the fees are charged in a single bulk transaction daily. This means Shipsurance is not collected when the label is created. A...
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What features am I missing in the Essentials plan?
Our Essentials plan is a great way to try out Ordoro. You’ll have limited access to our full suite of features. Starter does not have access to: Advanced shipping features Shipping presets Automation...
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How do I update my billing (credit card) information?
If you’re looking to update or change the credit card for your Ordoro subscription, you’re in the right place. In this article, we’ll walk you through the simple steps to make these changes on the...
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How do I set the primary account contact email?
This email contact is for the person who works in Ordoro on a daily basis. This email will receive important account notifications about sales channels’ connectivity, migration changes, and specific...
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